Legal notice

Brittney Flora Company

Terms, Conditions, Product Safety & Final Sale Policy

Last Updated: September 1, 2026

Welcome to Brittney Flora Company.

Brittney Flora Company (“Brittney Flora Company,” “we,” “us,” or “our”) operates an online retail business offering a variety of products, including but not limited to gifts, lifestyle products, novelty items, sensory products, toys, accessories, home goods, and other products available through our website and affiliated brands or collections.

By visiting our website or placing an order, you agree to the terms outlined below.

1. General Use of Our Products

Products purchased from Brittney Flora Company are intended to be used only for their advertised and intended purpose.

Customers are responsible for reading and following all product descriptions, instructions, warnings, age recommendations and manufacturer guidelines before using a product.

Products should not be modified, altered, opened, punctured, cut, heated, frozen, ingested, or otherwise misused unless specifically indicated by the manufacturer.

2. Product Safety

Certain products may contain small parts, detachable components, or other materials that may present risks if improperly used.

Customers are responsible for determining whether a product is appropriate for themselves or the intended recipient.

Children should only use products appropriate for their age and abilities, and adult supervision is recommended where appropriate.

If a product becomes damaged, broken, torn, leaking, or otherwise unsafe, discontinue use immediately.

3. Allergies & Individual Sensitivities

Customers are responsible for reviewing product descriptions, ingredients, materials and manufacturer information before purchasing.

Brittney Flora Company cannot guarantee that products are free from every potential allergen or that a customer will not experience an allergic reaction, irritation, sensitivity, or other adverse reaction.

If you have a known allergy or sensitivity, please review the available product information carefully and contact us before purchasing if you require additional information.

4. Product Appearance & Variations

We make every reasonable effort to accurately represent our products through photographs, descriptions and other information on our website.

However, minor variations may occur in colour, texture, size, shape, finish, packaging and appearance.

Colours may also appear differently depending on your device, monitor or screen settings.

Such variations do not necessarily constitute a defect.

5. Final Sale Policy

All purchases are final sale unless otherwise required by applicable law.

We do not accept returns or exchanges simply because a customer changes their mind or no longer wants an item.

This includes, but is not limited to:

  • Change of mind

  • Incorrect product selection

  • Incorrect colour or variation selected

  • Personal preference

  • Differences in colour or texture

  • Normal wear and tear

  • Damage caused by improper use or handling

  • Products that have been used, opened, altered or damaged after delivery

6. Damaged, Defective or Incorrect Orders

We want every order to arrive safely and correctly.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible after receiving your order.

Please provide your order number and photographs or video clearly showing the issue. Additional information may be requested so that we can properly assess the situation.

Depending on the circumstances, Brittney Flora Company may provide a replacement, refund, store credit, repair, or another appropriate resolution.

Nothing in this policy limits any rights or remedies available to consumers under applicable law.

7. Shipping & Delivery

Brittney Flora Company makes reasonable efforts to process and ship orders within the timeframes stated on our website.

Once an order has been transferred to a shipping carrier, delivery is outside of our direct control.

We are not responsible for delays, interruptions, losses or additional costs resulting from circumstances outside our reasonable control, including shipping carrier delays, weather, postal disruptions, strikes, customs processing, or incorrect or incomplete addresses provided by the customer.

Customers are responsible for ensuring that their shipping information is accurate and complete.

8. Lost, Misdelivered or Stolen Packages

If tracking confirms that a package has been delivered to the address provided at checkout, Brittney Flora Company is not responsible for packages that are subsequently lost, misplaced or stolen, to the extent permitted by law.

Customers are encouraged to provide a secure delivery location and monitor tracking information.

If an order appears to be lost in transit or has not been delivered according to the carrier's tracking information, please contact us so we can assist where possible.

9. Third-Party Products & Manufacturers

Brittney Flora Company may sell products manufactured or supplied by independent third-party companies.

We rely on information provided by manufacturers and suppliers regarding product descriptions, materials, ingredients, warnings, safety information and age recommendations.

We do not manufacture every product sold through our website and cannot guarantee that manufacturers will maintain identical materials, packaging, colours or manufacturing processes over time.

Customers should always review the product packaging and manufacturer instructions supplied with an item.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Brittney Flora Company and its owners, employees, contractors, representatives, affiliates and related brands shall not be liable for indirect, incidental, consequential, special or unforeseeable losses arising from the purchase, possession or use of products purchased through our website.

This includes losses resulting from improper use, misuse, modification of a product, failure to follow product instructions or warnings, or use of a product for a purpose other than its intended purpose.

Nothing in these terms excludes, restricts or limits liability or consumer rights where doing so would be prohibited by applicable law.

11. Product Recalls & Safety Notices

If we become aware of a product recall, safety notice, or other significant safety concern affecting a product purchased from us, we may contact affected customers using the contact information associated with their order.

Customers are responsible for following any applicable recall, safety or manufacturer instructions.

12. Website Information & Pricing

We make reasonable efforts to ensure that information displayed on our website is accurate and up to date.

However, errors, omissions, typographical errors, pricing errors, product availability errors or technical inaccuracies may occasionally occur.

Brittney Flora Company reserves the right to correct errors, update information, change pricing, modify product availability, or cancel an order where an obvious error or inaccuracy has occurred.

If an order is cancelled because of an obvious pricing or listing error, any payment received for that order will be refunded.

13. Intellectual Property

All website content belonging to Brittney Flora Company, including logos, branding, graphics, photographs, written content, product descriptions, designs and other original materials, is the property of Brittney Flora Company or its respective owners/licensors and may not be copied, reproduced, modified or used without permission.

14. Website Availability

We make reasonable efforts to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, error-free or free from technical issues.

We reserve the right to modify, suspend or discontinue any portion of the website or its services at any time.

15. Third-Party Websites & Services

Our website may contain links, integrations or references to third-party websites, services, payment processors, shipping providers, social media platforms or other external services.

Brittney Flora Company is not responsible for the content, policies, availability, security or practices of third-party websites or services.

Use of third-party services is subject to their respective terms and policies.

16. Changes to These Terms

Brittney Flora Company reserves the right to update or modify these terms from time to time.

The most recent version will be posted on our website with the applicable “Last Updated” date.

Your continued use of our website or placement of an order after changes have been posted constitutes acceptance of the updated terms, to the extent permitted by law.

17. Governing Law

These terms are governed by the laws applicable in the Province of Ontario and the applicable laws of Canada.

Any rights that cannot legally be waived or limited under applicable consumer-protection legislation remain unaffected by these terms.

18. Contact

If you have questions about these terms, a product, an order, or a potential safety concern, please contact Brittney Flora Company through the contact information provided on our website.

Brittney Flora Company
Ontario, Canada

Important Notice

Nothing in these terms is intended to remove, restrict or waive any rights or protections that consumers are entitled to under applicable laws.

Where applicable law provides a consumer with a right, remedy, warranty or protection that cannot legally be excluded, that right or protection will continue to apply.